Head of IT; Infrastructure

Our client is looking for a Head of IT, Infrastructure and Operations (I&O), who combines an entrepreneurial spirit with a good understanding of key IT compliance concepts and IT best practices akin to those of world‑class companies. This role is ideal for someone technically versatile, ready to navigate the overlapping roles and fluid responsibilities characteristic of a smaller, leaner company. You will be leading a team of around 10, tasked with maintaining and advancing our IT infrastructure across various platforms.

Your ability to juggle hands‑on technical work, vendor management, team leadership, and engaging with senior business leaders is vital. We seek a proactive, versatile individual who excels as both a doer and a manager, driving the team towards operational excellence and technological innovation.

This role reports to the CIO and has line management responsibilities for Help/Service Desk, Cloud and Traditional Infrastructure Engineers, and network engineers. The role also has oversight of some aspects of the IT Security Program.

The head of I&O brings experience, knowledge, and future vision for transforming the I&O function including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.

As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise‑wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.

Technology used includes Azure, Office 365, Microsoft 365, Microsoft Windows servers, VMware infrastructure, Hosted servers and applications (, Dynamics 365, and bespoke), SD‑WAN Architecture, Network Security/Firewalls, Switching, WLAN and SQL Servers. Some legacy systems are still in place. This includes servers running Solaris Unix and IBM I (fka AS/400).

Our client runs several IT Systems across multiple platforms serving a worldwide user base 24/7/365. This role will support users and systems, primarily focused on supporting the Global and U.S. Support Desks. Travel to any of our global offices may be required though seldom.

• Lead the IT Infrastructure and Operations team to develop and execute client’s IT Infrastructure and Operations transformation strategy.
• Ensure the efficient and optimized deployment and management of end user computer devices such as laptops, desktops, and mobile devices.
• Implement and manage compliance with standards such as NIST/CMMC, ISO
  270001, PCI, GDPR/CCPA.
• Oversee ITIL best practices in areas such as change management and patch management.
• Manage vendors for purchasing and managed services for network, cloud infrastructure, on‑premises infrastructure, cyber security, and database management.
• Oversee the help desk to support end users, utilizing metrics and KPIs to ensure service effectiveness.
• Lead the consolidation of multiple Windows domains and conduct a physical inventory of IT assets.
• Ensure business continuity and disaster recovery strategies are in place and tested regularly.
• Promote and oversee the application of emerging IT trends that can drive business value.
• Ensure IT Infrastructure configured the most optimal, cost effective way
• Troubleshoot problems, as needed
• Foster a culture of innovation, transparency, and accountability in IT.
• Apply project management skills to manage projects and maintain timelines.
• Performs other related duties as assigned, in accordance with business needs and organizational goals.

• Bachelor’s or Master’s degree in computer science, information systems, business administration, related field, or equivalent work experience
• Ten or more years of experience in IT or business/industry
• Demonstrable experience in a management role within IT infrastructure and operations, ideally within a global SMB with high complexity.
• Proven vendor management skills, including purchasing and managing services in areas of network, security, and database management.
• Extensive hands‑on experience with…