Senior Technical Trainer - West Region

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.

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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?” We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners.

Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude’s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude’s products. You'll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.

• Deliver engaging training sessions:
  Facilitate training in various formats—including live virtual sessions, in‑person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
• Tailor learning experiences:
  Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude’s products:
  Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
• Collaborate globally:
  Partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement:
  Provide product training for Amplitude team members as needed.
• Work cross‑functionally:
  Partner with customer‑facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train‑the‑Trainer programs and consultative coaching).

• Have excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Are dynamic and enthusiastic, building strong interpersonal connections.
• Have a knack for self‑directed learning and thrive in analytical problem‑solving.
• Can prioritize effectively, managing multiple projects and tasks simultaneously.
• Are organized, methodical, and detail‑oriented.
• Bring 2–3 years of experience delivering training, preferably in a SaaS environment.
• Have hands‑on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics.
• Can travel 50–60% within the region, with occasional global travel.
• Additional skills desired:
  • API Configuration
  • SQL
  • Google Analytics
  • Google Tag manager

Amplitude is filled with humble, life‑long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared…