Supervisor, Field Operations

Department Summary

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Field Operations supports UCLA’s telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety.

This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.).

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Field Operations supports UCLA’s telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety.

This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.). The Supervisor, Field Operations will manage team members responsible for the installation, upgrading, and troubleshooting of voice, data, and wireless communication services and equipment throughout the university campus, including wireless access points, switches, fiber, routers, voice over IP, structural cabling, and other communications equipment.

The Supervisor will lead and ensure the stability and integrity of university in-house voice, data, and wireless network services. This role will collaborate with customers, staff, vendors, and stakeholders to efficiently evaluate, analyze, and resolve network hardware and software problems. The Supervisor will lead customer training where required. The Supervisor, Field Operations will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission.

This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

• Three years experience working in one or more of the following fields: network services, information technology, network operations, or a related field. (Required)
• Prior experience managing a field operations team, preferably in a higher education setting. (Required)
• Experience in the design, installation, troubleshooting, and maintenance of a variety of communications systems. (Required)
• Extensive experience solving technical and non-technical problems; able to delegate solutioning s. Able to lead data gathering efforts seeking information from diverse sources. (Required)
• Experience as a point of escalation. understanding of how decisions affect teams. ability to make decisions with integrity. (Required)
• Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (Required)
• Demonstrated experience…