IT Director

Join to apply for the IT Director role at Knight Law Group, LLP.

Base pay range: $/yr - $/yr.

• Set and execute the IT roadmap with clear priorities, timelines, and measurable outcomes.
• Establish a “white glove” support model that is fast, consistent, and respected across the firm.
• Build a team culture of ownership, documentation, and continuous improvement across a lean team.

• Serve as the accountable owner for Salesforce across the firm: data model, permissions, automations, integrations, uptime, and user experience.
• Partner with business stakeholders to translate needs into scalable Salesforce solutions (workflows, approvals, intake, case‑related processes, reporting).
• Oversee admin work and personally jump in when needed: troubleshooting, configuration, Flow automation, validation rules, permissions, sandbox/CI/CD management.
• Support or contribute to light development and technical work as required (e.g., Apex/LWC assistance, integration troubleshooting, vendor management, code review support).

• Own Microsoft Azure environment(s): identity, networking, compute/storage, monitoring, backup/DR, and cost management.
• Ensure core systems are reliable and secure (Microsoft 365, endpoints, networks, conferencing, printers, line‑of‑business apps).
• Implement operational standards: patching, endpoint management, asset inventory, provisioning/deprovisioning, and lifecycle management.

• Implement and maintain security best practices: MFA, least privilege, conditional access, endpoint protection, WAF/DNS protections, secure backups, and logging/monitoring.
• Maintain incident response readiness: playbooks, escalation paths, tabletop exercises, and post‑incident remediation.
• Support privacy and compliance needs (including CCPA) through controls, training, and documentation.

• Lead and develop a Desktop Support Rep and a Salesforce Administrator.
• Set clear SLAs, escalation paths, and a support operating cadence (triage, prioritization, root‑cause fixes, postmortems).
• Coach the team to reduce repeat issues through automation, documentation, and smart tooling.

• Manage vendors and contracts with a bias toward performance, accountability, and security.
• Own procurement decisions, renewals, and the IT budget with transparent justification and ROI.

• Support is predictable and fast: clear SLAs, fewer repeat issues, better stakeholder confidence.
• Salesforce is stable, trusted, and improving monthly: cleaner data, stronger reporting, smarter automation, fewer “workarounds.”
• Azure environment is secure, monitored, and cost‑aware with tested backups and recovery procedures.
• Security posture is tightened without slowing the business: access controls, logging, training, and incident readiness.

• 10+ years in IT with progressively increasing ownership across infrastructure, applications, and security.
• Strong Salesforce Administration experience (required): permissions, profiles/roles, data model, reporting/dashboards, Flow automation, troubleshooting, release management.
• Hands‑on capability to support Salesforce beyond admin basics (integration, troubleshooting, advanced automation, and comfort around development concepts; Apex/LWC experience is a plus).
• Strong Microsoft Azure experience: identity, networking, compute/storage, monitoring, and security controls.
• Solid security fundamentals and real‑world implementation experience (framework familiarity like CIS/NIST is helpful, but execution matters more).
• Ability to lead with clarity, urgency, and calm; strong communication with both technical and non‑technical teams.

• Experience in a large law firm or professional services environment.
• Experience with legal tech ecosystems and workflows (intake, CRM, document management, eSign, call tracking, etc.).

Seniority level: Director

Employment type: Full‑time

Job function: Information Technology

Industries: Legal Services