IT Systems Specialist

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield‑Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line‑free departures and arrivals. Every moment is carefully orchestrated by our expert team – private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef‑prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals – we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The IT Systems Specialist will be responsible for the efficient administration, operation and maintenance of all computer systems, office systems, AV, and voice communications within the organization. The role will be handling 2nd level support, and on occasion 1st level support when needed.

This role involves understanding various technologies/concepts (SaaS, IoT, IAM, ITSM, etc), engaging with stakeholders, maintaining exceptional customer support for PS employees, and assisting in the developing/deploying solutions which align with the long‑term success of PS. This role will also assist in the support of server and network infrastructure maintenance, policy enforcement, and solutions implementation.

This position will report to the Director of IT.

• IT system administration, implementation, maintenance, and troubleshooting including, but not limited to, all corporate and hospitality IT systems such as email, IAM, point of sales, VOIP, audio visuals, and office applications.
• Strong collaboration with the Cybersecurity/Risk team to secure IT systems by implementing strict security measures and monitoring for potential threats. Ensure adherence to relevant regulations and standards like NIST CSF, GDPR, CCPA, PCI DSS, among others.
• Endpoint protection, deployment/provisioning, policy enforcement, audit, and patch management. This includes mobile device management.
• Provide 2nd level support to all team members indirectly or directly. Field 1st level support tickets when needed, such as installing and upgrading software, installing hardware, and configuring systems and applications. Identify areas of improvement for ITSM and ITAM best practices.
• Continuous improvement of existing tools to increase their utilization through feature adaptation, identification and refinement of workflows.
• Collaborate with relevant stakeholders and systems engineers on corporate projects during and post deployment to ensure systems meet expected outcomes.
• Maintain cordial relationships with third party vendors as acting point of contact for all current and future IT projects.
• Work with systems engineers to monitor system performance, identify and remediate vulnerabilities, upgrade infrastructure to boost efficiency and reliability, and manage alerts based on set policies.
• Technical documentation including daily operational procedures. Disaster recovery and business continuity exercises and implementation. Conduct technical presentations.
• Ability to work…