D365 Field Service Consultant + Sap Integration

D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

About the job D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

• Dynamics 365 Field Service Support:
  Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
• Customer Interaction:
  Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
• Problem Solving:
  Diagnose and resolve technical issues related to Field Service operations efficiently.
• Power Apps Utilization:
  Create custom business apps and automation within Dynamics 365 Field Service using Power Apps.
• SAP Integration:
  Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
• Collaboration:
  
  Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
• Training and Guidance:
  Provide end‑user training to ensure effective utilization of the Field Service system.
• Proactive Approach:
  Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA.

• 5-8 years of experience in supporting and administering Dynamics 365 Field Service.
• Technical
  
  Skills:
  
  Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
• Power Apps:
  Hands‑on experience with Power Apps for app development and automation.
• SAP Knowledge:
  Desirable understanding of SAP for integration and support.
• Communication
  
  Skills:
  
  Effective communication with U.S. clients and internal stakeholders.
• Time Zone
  
  Experience:
  
  Experience working in the Pacific and Central Time Zones is an advantage.
• Certifications:
  
  Microsoft Dynamics 365 Field Service certifications are preferred.
• Problem‑Solving:
  Ability to diagnose and resolve technical issues in the Field Service domain.
• Documentation:
  Strong documentation skills to maintain records of support activities.
• Proactive Mindset:
  Initiative to proactively address issues and contribute to system improvements.
• Team Player:
  Collaborative attitude to work effectively with cross‑functional teams.
• Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must. Onsite Offshore coordination experience is a must.

• SAP Field Service Management with SAP S/4
  
  HANA Service A PLUS
  • Required
    
    Certifications:
    • MB-240 Microsoft Dynamics 365 FIELD SERVICE
    • PL‑200

• Base Monthly Salary
• Competitive ++
• Annual Performance Bonus