System Administrator; Intune

Overview

The Intune Administrator will report to the IT Manager / IT Lead. The Intune Administrator will be responsible for overseeing the uptime and efficient operation of our mobile device management systems from a technical support perspective. This role involves managing various applications and configurations within Microsoft Intune that support our global day-to-day operations. Collaboration with technical teams across our global operations, including locations in Los Angeles, Asia, and Europe, will be required to ensure seamless and secure mobile device management.

• Strategic Improvement and Optimization:
  Proactively enhance the Intune environment for better efficiency, security, and user experience by identifying improvements, developing strategies, and recommending new features.
• Daily Operational Support and Maintenance:
  Provide ongoing support for Intune issues, monitor system health, enforce policies, and manage user/device groups.
• Development and Implementation:
  Design and deploy new Intune policies, enrollment strategies, and integrations with other IT systems.
• Change Request Management:
  Handle and implement approved changes to the Intune environment with minimal disruption and thorough documentation.
• Scripting and Profile Management:
  Automate tasks using Power Shell and create/manage custom configuration profiles for different devices.
• Application Deployment and Management:
  Package, deploy, and secure mobile applications through Intune using app protection and management policies.
• Security and Compliance:
  Implement and manage security measures, enforce Conditional Access, monitor compliance, and assist with audits.
• Documentation and Training:
  Create and maintain Intune documentation and provide training to users and IT staff.
• Collaboration and Communication:
  Work with other IT teams and communicate effectively with stakeholders on Intune matters.
• Continuous Learning:
  Stay updated on Intune advancements and recommend new technologies.

• POSITION:
  Intune Administrator
• Reports to:
  
  IT Manager / IT Lead
• Term:
  Permanent
• Location:
  
  N/A

• Education:
  • Bachelor's degree in computer science, Information Technology, a related field, or equivalent practical experience preferred.
• Experience:
  • Minimum of 3-5 years of experience in administering and managing a Microsoft Intune environment in a medium-to-large organization. This experience should include:
  • Proven experience in deploying and managing Intune policies, configuration profiles, and compliance rules.
  • Hands-on experience with various device enrollment methods (e.g., Autopilot, Apple Business Manager/School Manager, Android Enterprise).
  • Demonstrated ability to package, deploy, and manage mobile applications (iOS, Android, Windows) through Intune.
  • Experience in configuring and troubleshooting app protection policies (APP) and mobile application management (MAM) policies.
  • Practical experience implementing and managing Conditional Access policies based on device compliance, user identity, and location.
  • Experience with endpoint security configurations within Intune, such as device encryption and integration with security tools.
  • Familiarity with Power Shell scripting for automating Intune tasks and generating reports.
  • Experience in providing Tier 2 or Tier 3 level support for Intune-related issues.
  • Solid understanding of Azure Active Directory (Azure AD) and its integration with Intune for user and device management.
• Technical
  
  Skills:
  • Strong understanding of Microsoft Intune architecture, features, and best practices.
  • Proficiency in managing and troubleshooting iOS, Android, and Windows devices within Intune.
  • Knowledge of mobile device operating systems and their security features.
  • Familiarity with network concepts (TCP/IP, DNS, VPN) as they relate to mobile device connectivity.
  • Understanding of security principles and best practices for mobile devices and data.
• Soft Skills:
  • Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
  • Strong documentation and technical writing skills.
  • Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong attention to detail and a commitment to accuracy.
• Preferred Qualifications:
  • Microsoft certifications related to Endpoint Management (e.g., Microsoft 365 Certified: Endpoint Administrator Associate).
  • Experience with co-management scenarios involving Intune and Configuration Manager (MEMCM/SCCM).
  • Knowledge of mobile threat defense (MTD) solutions and their integration with Intune.
  • Experience with scripting languages beyond Power Shell (e.g., Graph API).
  • Familiarity with ITIL framework or other IT service management methodologies.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!