IT Technician

Overview

Position Purpose
Directly works with Program Manager – Information Technology (IT) in support of JWCH staff.

• Receives, evaluates, prioritizes and provides first level support for incoming requests for assistance from JWCH users experiencing problems with hardware, software, networking, and other related problems.
• Queries user to collect information about problem and guide user through basic diagnostic procedures to determine the source of error.
• Provides support in PC set-up and configuration, troubleshooting, software installation and configuration, printer troubleshooting, and basic network issues.
• Accurately records problem information in the system and monitors progress of incidents; documents each interaction or attempted interaction with user.
• Reviews and monitors technical documentation, licensing, and upgrades.
• Assists with Program Manager on more complex projects.
• Assists the Program Manager with asset management, network support, connectivity, telecom, project management, cellular telephones, PDAs, and procurement.
• Configures and troubleshoots problems related to multifunctional office devices such as fax machines, photocopiers, scanners, postage machines, cellular telephones, and PDAs.
• Requires travel from site to site and light lifting.
• Adheres to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participates in required safety and compliance trainings and applies learned practices in daily work activities.
• Identifies, reports, and helps mitigate unsafe conditions, incidents, or hazards in the workplace.
• Uses equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintains awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participates in JWCH’s customer service training called AIDET on an annual basis and demonstrates understanding of AIDET concepts to apply in patient encounters or team discussions.
• Utilizes the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Performs other duties as assigned.

• Associate Degree in related field or equivalent experience as an IT Assistant or IT Technician.
• Must be able to drive in the State of California.
• Proficient in MS Office Suite Applications.
• Experience working with LAN/WAN connectivity issues, x86 hardware problems, cellular telephone and PDAs preferred.
• Ability to effectively communicate at all levels of an organization and with individuals from diverse backgrounds, disciplines and levels of technical experience.
• Good organizational skills and ability to prioritize work.
• Experience with A+ preferred.

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer.