Senior User Experience Researcher

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Opportunity

Stub Hub is seeking a passionate and strategic Senior User Experience Researcher to lead key research initiatives that shape the future of how fans discover, buy, and sell tickets on Stub Hub. At Stub Hub, our mission is to be the global destination for live events, delivering an intuitive, seamless experience that anticipates what fans want before they even ask. UX Research is at the heart of this mission, ensuring that the voice of the user drives every decision we make.

As the Senior User Experience Researcher, you'll play a critical role in shaping this experience by uncovering deep insights into our users' needs, behaviors, and motivations and transforming those insights into clear guidance for business, product, and design decisions.

Location:

Hybrid (3 days in office/2 days remote) - New York, NY or Los Angeles, CA

What You'll Do:

• Define and prioritize research questions that unlock business growth and product innovation.
• Design and lead end-to-end research initiatives spanning generative discovery to evaluate usability testing.
• Synthesize qualitative and quantitative insights to build a holistic understanding of user needs, behaviors, and motivations.
• Partner closely with Product, Design, and Data teams to translate research findings into actionable strategies and design decisions.
• Measure and monitor how product improvements influence user behavior, satisfaction, and sentiment over time.
• Develop and scale research with best practices, frameworks, and methodological toolkits across the organization.
• Empower cross-functional teams to conduct high-quality, independent research through mentorship, training, and shared resources.

What You've Done:

• 5-8 years of User Research Experience, with experience in a lead role for a large product area
• Bachelor's degree in human-computer interaction, Cognitive Science, Psychology, Anthropology, or a related field - or equivalent practical experience.
• Proven experience designing and executing research using a variety of methods (e.g., usability testing, interviews, contextual inquiry, surveys, diary studies).
• Deep understanding of the strengths, limitations, and appropriate applications of different research methodologies throughout the product development lifecycle.
• Exceptional communication and storytelling skills, with the ability to translate insights into clear, compelling narratives that influence product strategy and decision-making.
• Experience defining, measuring, and tracking product quality and user experience metrics is a strong plus.

Mindset that excels at Stub Hub:

• A strong desire to learn and grow with the company
• A team-first mindset that prioritizes the success of the company
• Resilience and adaptability in response to changes and challenges
• Proactivity in solving problems and identifying opportunities to improve

What We Offer:

• Accelerated Growth Environment:
  An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package:
  Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off:
  Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package:
  Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of Stub Hub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$200,000-$240,000 USD

About Us

Stub Hub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through Stub Hub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- Stub Hub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Come join our team for a front-row seat to the action.

For California Residents:
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