Senior Manager of Restaurant Technology

The Opportunity

We are hiring a senior Restaurant Technology leader to own the end-to-end technology platform that powers Sweetgreen restaurants s role is responsible for front‑of‑house and back‑of‑house systems, restaurant‑facing engineering, and the end‑to‑end support for restaurants ensuring speed, reliability, and operational confidence at scale.

The leader will be accountable for strategy, delivery, engineering execution, and support for all store ecosystem: POS, kiosks, kitchen systems, menu enablement, throughput and timing capabilities, store infrastructure, hardware, automation, and restaurant tech support, partnering closely with Operations, Product, Finance, Supply Chain, Data, Security, and Marketing.

You will build and run the store technology operating model: how we design, deploy, monitor, support, and continuously improve restaurant systems across hundreds of locations—while preparing the platform for future growth, new formats, and international/licensing expansion.

• Lead all restaurant‑facing technology and engineering that directly supports operations, including POS, kiosks, kitchen workflows, menu configuration, pricing enablement, restaurant tools, store infrastructure, hardware, and on‑site systems. Define clear architectural standards for store systems (availability, latency, resiliency, upgrade paths, vendor integration, incident response and observability).
• Drive tight integration between store systems and downstream platforms (menu/price management, payments, data & analytics, supply chain, loyalty, marketplaces).

• Lead technology and engineering enablement for menu launches, limited‑time offerings, pricing changes, and operational pilots.
• Ensure changes are tested, operationally ready, observable, and fully supported before rollout.
• Balance speed with stability, especially during peak periods and high‑volume launches.

• Lead and develop restaurant technology engineering leaders, product partners, and restaurant technology support teams.
• Create clarity around roles, decision rights, and accountability across build, run, and support functions.
• Foster a culture of ownership, urgency, reliability, and deep respect for frontline teams.

• Run restaurant tech with production‑grade rigor: SLAs/SLOs, uptime, incident response, root‑cause analysis, and permanent fixes.
• Establish proactive monitoring, alerting, and health metrics for stores (not just reactive support).
• Own store tech readiness for launches (menu changes, new categories, pricing, promotions), ensuring no surprises at scale.
• Reduce recurring issues, operational noise, and manual workarounds in stores through better design, automation, and tooling.

• Partner with Operations, Product, and Engineering leadership to define and deliver Store of the Future capabilities, including automation, smarter kitchen workflows, improved throughput tooling, and reduced manual effort for teams.
• Identify opportunities to automate repetitive, error‑prone, or labor‑intensive restaurant processes.
• Pilot and scale new technologies thoughtfully, ensuring innovations improve team member experience, guest experience, and operational outcomes not just novelty.

• Simplify restaurant tech architecture, tooling, integrations, and vendor footprint.
• Improve monitoring, observability, automation, and self‑service tooling for restaurants and support teams.
• Partner with Security, Data, and Platform teams to ensure compliance, resilience, and scalability as the restaurant footprint grows.

• Deep experience (10+ years) owning restaurant or retail technology at scale, with direct accountability for uptime, performance, and store operations.
• Strong technical judgment across distributed systems, hardware/software integration, and real‑time operational environments.
• Proven ownership of restaurant‑facing systems and support models at scale (POS, kitchen…