Endpoint Operations Support Analyst
Listed on 2026-03-08
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Specialist
Endpoint Operations Support Analyst
Work Location:
Santa Monica, CA
Job #28632
Work Hours:
Monday-Friday, 10:00 AM – 7:00 PM
Employment Type:
2 – Staff-Career
Duration:
Indefinite
Salary Range: $ Hourly
Posted Date:
February 9, 2026
Bargaining Unit:
UPTE – TX
Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day‑to‑day 24×7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to desktop, printers, workstation‑on‑wheels peripherals, software, applications, telecom, networking, mobile devices, etc.
Job Duties- Enforce and maintain standard software, hardware, images, and deployment processes, including post‑configurations and asset management for UCLA Health IT‑managed departments
- Ensure that policies, standards, standard operating procedures, and how‑to documents are followed and utilized
- Ensure endpoints follow standard security guidelines and safeguards
- Communicate effectively, both verbally and in writing, to clients and peers
- Effectively apply escalation processes within the guidelines of the TSD SLA
- May be required to participate in weekly rotational after‑hours on‑call support
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 – $46.71 hourly.
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