Production Technician

A leading global entertainment and interactive media organization is seeking an experienced Production Technician II / IT Support Analyst to join its Shared Services operations team. This is a hands‑on, onsite role supporting a dynamic studio environment.

This position is ideal for a proactive IT professional who thrives in fast‑paced environments, takes ownership of issues through resolution, and enjoys supporting creative and production teams.

• Provide onsite IT support for approximately 70 Windows and Mac workstations
• Troubleshoot desktop, Active Directory, and general endpoint issues
• Deploy workstations, manage patches, OS updates, and security remediation
• Support conference room technology, networking issues, and light server rack maintenance
• Manage user onboarding, account provisioning, and identity access management
• Monitor and triage service desk tickets (Jira Service Desk) and prioritize resolution
• Maintain documentation and standard operating procedures
• Collaborate with enterprise IT and cross‑functional teams to resolve escalated issues

• 3+ years of progressive IT support experience in a corporate/enterprise environment
• Strong Service Desk experience (Jira preferred)
• Experience supporting Microsoft Windows, Windows Server, and MacOS
• Experience with SCCM and JAMF
• SaaS administration and identity management experience
• Experience with automated OS/software deployment and endpoint security remediation
• Working knowledge of Active Directory group management
• General understanding of TCP/IP (LAN/WAN) networking
• Basic scripting knowledge for task automation
• Strong troubleshooting ability and critical thinking skills
• Excellent customer service and communication skills

Certifications or hands‑on experience may be considered in lieu of a degree.

• A motivated self‑starter who takes initiative
• Someone with progressive growth in their IT career (not static help desk tenure)
• Strong time management and ticket prioritization skills
• A team‑oriented mindset

• 1st Round:
  Hiring Manager
• 2nd Round:
  Team Panel

If you are a hands‑on IT professional who enjoys supporting production environments and solving technical challenges in real time, we’d love to connect!