Business Systems Supervisor

Position Description

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court’s 582 judicial officers and its dedicated workforce of over 4,600 full‑time employees serve across 36 facilities, working purposefully and seamlessly to achieve the mission of providing equal access to justice to all of Los Angeles County. With an annual budget exceeding $1 billion, the Los Angeles Superior Court operation scales one of the nation’s largest counties, covering over 4,084 square miles and serving over 10 million residents.

The Court’s justice‑oriented mission, dynamic workforce and the ever‑evolving needs of the community at large offer bold and rewarding opportunities for talented, public‑sector professionals and leaders who seek to foster and realize positive impact. Find out more about your future with the Superior Court of Los Angeles County – connect with us today.

Business Systems Supervisor leads a team of analysts responsible for defining business requirements, supporting enterprise applications, and ensuring systems meet operational needs. The role combines hands‑on technical work with daily oversight of staff, including assigning tasks, reviewing work quality, and providing coaching and performance feedback. The Supervisor collaborates with business units, technical teams, and vendors to analyze processes, document requirements, and resolve application issues.

This position supports the development of reports, dashboards, and low‑code solutions that improve service delivery and enhance system functionality. The Supervisor ensures application configurations, user access, and data integrity are maintained in alignment with organizational standards. Work is performed with limited direction and has significant impact on service quality, system reliability, and customer satisfaction.

• Provide leadership:
  Supervise and develop business systems analysts by assigning work, monitoring performance, and providing coaching and training to ensure high‑quality analysis, configuration, and support services.
• Business requirements analysis:
  Lead the analysis of business processes and requirements, documenting functional specifications, workflows, and user interface mockups to support system enhancements and application design.
• Application configuration & administration:
  Configure and administer enterprise applications by adjusting system settings, managing user roles and permissions, and maintaining configuration records to ensure secure and reliable system operation.
• Application issue management:
  Identify, analyze, and resolve application issues by reviewing error logs, reproducing problems, and coordinating with vendors or internal technical teams to restore functionality and maintain service continuity.
• Data & report development:
  Design and develop reports, dashboards, and data extracts using business intelligence tools and database queries to provide stakeholders with accurate, actionable information.
• Project coordination & quality assurance:
  Coordinate and perform project tasks such as requirements gathering, testing, documentation, and low‑code solution development to support successful implementation of new or enhanced systems.
• Vendor & partner coordination:
  Coordinate work with internal and external service providers by communicating requirements, submitting support cases, and collaborating on issue resolution to ensure the confidentiality, integrity, and availability of applications and data.

The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, . Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

• Option I: 9+ years’…