Technical Project Manager

Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design, and development using open-source content management systems (primarily Drupal and Word Press, and headless or composable architectures). Our clients include some of the most well-known museums, nonprofits, universities, and cultural institutions.

Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow, collaborate and focus on meaningful work.

Seeking an experienced, technically fluent Technical Project Manager to own delivery of websites and web applications for museums, nonprofits, universities, and B2B organizations. This role sits at the intersection of client management, technical team leadership, and PMO process ownership. The right candidate leads complex projects with confidence, translates technical work into clear client communication, coaches junior team members, and actively makes our delivery processes better.

At Urban Insight, strong project management means you'll regularly operate across a range of functions. On any given week you may be running QA, configuring analytics, writing a business and technical requirements doc, or supporting a sales conversation and scoping. If you thrive in that kind of variety, you'll fit right in. If you want a role where your ownership is real and your impact is visible, this is it.

• 5+ years of progressive project management experience at a digital agency or consulting firm.
• Proven ability to independently manage complex web projects, including scope, budget, schedule, and client communication.
• Previous development experience is strongly preferred.
• Strong proficiency with Drupal and/or Word Press sufficient to lead technical conversations with engineering teams without developer support.
• Solid grasp of Agile practices including Scrum and Kanban, with experience mentoring others on process.
• Experience collaborating with sales or client development teams on scoping, estimating, and proposal development.
• Familiarity with AI tools relevant to project delivery, with a habit of researching and sharing what’s useful with peers.
• Strong client presentation and communication skills, including the ability to translate technical concepts for non-technical audiences.
• Ability to produce concise, professional memos, technical specifications, and project documentation.
• Bachelor’s degree in a related field or equivalent experience.
• Previous success working remotely.

• Technical Project Delivery - Own end-to-end delivery of complex web and technical projects from discovery through maintenance and support. Manage scope, schedule, and budget proactively, run standups, anticipate cross-team impacts, and hold yourself and the team accountable to commitments.
• Client Relationship Management - Serve as the primary client contact throughout the project lifecycle. Translate complex technical information into clear, accessible communication, present delivery plans confidently in client meetings, and draft client-facing documentation.
• Engineering Team Collaboration - Lead day-to-day collaboration between development and PM teams. Negotiate resource needs, work with engineering to identify scope or technical approaches that reduce cost or risk, create development tickets, and ensure handoffs, reporting, and post-deployment support, are consistent.
• Process & Delivery Excellence - Own process optimization for your projects and contribute to PMO-wide methodology. Identify inefficiencies, implement improvements, define technical delivery processes, and maintain high standards for documentation and reporting.
• Tool & AI Adoption - Research AI tools and trends relevant to project delivery efficiency. Share insights with peers and help drive adoption of improvements to our PM and delivery toolset.

In your first 3 months

• Take full ownership of an active project portfolio and…