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Hardware Fleet Operations Specialist
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-05-29
Listing for:
PlayStation
Contract
position Listed on 2026-05-29
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Requirements
- 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems ,
- Prior experience in a technical support, operations, or IT service delivery role ,
- Comfortable in working primarily in Linux terminal environments ,
- Experience following and improving runbooks, documentation, and operational processes ,
- Familiarity with ticketing systems such as Jira or Service Now in an operations context ,
- Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences ,
- (Desirable) Linux terminal-based troubleshooting ,
- (Desirable) Basic scripting or automation (e.g., Bash, Python, or similar) ,
- (Desirable) IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)
- As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond ,
- The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale ,
- This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks ,
- You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team ,
- The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently ,
- Contract / Contingent Worker status, 12-month contract ,
- Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams ,
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation ,
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows ,
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings ,
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency ,
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team
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