Information Technology Support Specialist

Location: Fully Onsite – Los Angeles, CA (office located in Santa Monica)

Pay Rate: $30/hour

Duration: Long-Term / Indefinite Contract

A leading entertainment studio is seeking an IT Support Technician to support day‑to‑day IT operations and help scale internal user support across multiple teams and initiatives. This role will partner closely with the IT team to ensure employees and external collaborators have the tools, access, and technical support needed to stay productive and efficient.

• Support onboarding and offboarding processes for employees and external partners
• Create, maintain, and update user accounts, permissions, and group access within Active Directory
• Assist with workstation setup, imaging, deployment, and configuration for Windows‑based devices
• Configure and maintain standard desktop and laptop environments
• Provision and remove access to internal tools and collaboration platforms including JIRA, Confluence, and related systems
• Provide responsive technical support for end users and troubleshoot hardware/software issues
• Escalate technical issues when necessary and collaborate with internal teams to drive resolution
• Document support tickets, troubleshooting steps, and resolutions clearly and accurately

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred
• 1–3 years of experience in IT support, helpdesk, or desktop support environments
• Experience supporting Windows 11 workstations and general desktop troubleshooting
• Familiarity with Active Directory administration and account provisioning
• Experience supporting enterprise collaboration and ticketing platforms such as JIRA and Confluence
• Hands‑on experience with hardware setup, imaging, peripherals, and basic break/fix support
• Strong communication and customer service skills
• Organized with strong documentation and ticket management habits

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.