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Quality Service Delivery Manager
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-06-02
Listing for:
Anveta, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Project Manager, Systems Engineer
Job Description & How to Apply Below
Request
Title:
Quality Service Delivery Manager
Desired
Start Date:
5/18
Duration: 6 Months, Hrs/Wk:
40.00
Work Location:
Los Angeles, CA (Westwood/Downtown areas, 4 days onsite per week)
Description:
This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations.
In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria.
Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?"
Key Responsibilities
A. Service Delivery (Build Phase Ownership)
Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7)
Ensure alignment with Contractual requirements (Addendum 1 precedence)
Manage:
Service delivery plans, milestones, and dependencies
Coordination across Service Packages and vendors
Provide single point accountability for service delivery outcomes
B. Service Performance & SLA Alignment
Define, track, and report on:
Service Level Agreements (SLAs)
Key Performance Indicators (KPIs)
Ensure delivered solutions meet:
Availability requirements
Performance thresholds
Security and compliance standards
C. QA/QC Governance (Critical Function)
Establish and enforce Quality Management Plan
Define:
Acceptance criteria for all deliverables (HLDs, LLDs, deployments)
Traceability to requirements
D. Acceptance & Readiness Assurance
Own service acceptance readiness:
Integration testing
Acceptance testing support
Venue Implementation and other service delivery evidence and documentation for approvals
Ensure:
Deliverables are "contract-safe"
No over commitment risk in designs or plans
Key Skills & Experience
10+ years telecom / network service delivery experience
Strong knowledge of:
ITIL / ITSM
PMI / program delivery frameworks
Experience with :
Large-scale infrastructure deployment (multi-site / multi-vendor)
SLA-driven environments
Strong QA/QC and technical governance experience
Ability to operate in high-pressure, milestone-driven environments
Success Measures
On-time delivery of milestones (SPS / VROS)
First-pass acceptance of deliverables
SLA compliance at handover to operations
Minimal rework due to quality gaps
Positive Integrator / acceptance feedback
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