Industrial Print Technical Specialist II

Overview

Provide onsite technical support to customers on the operation, maintenance and repairs of industrial printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, training, loading software updates and performing preventative maintenance at scheduled intervals.

Responsibilities

* Responsible for onsite installation, maintenance and repairs of Industrial Print equipment

* Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly

* Identifies urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoids customer downtime by recommending alternatives and workarounds.

* Advanced networking and software knowledge is necessary

* A+ & N+ certification is a plus

* PLC troubleshooting experience is required

* Provide operator training on mechanical aspects as well as software operation

* Provide training to the Industrial Print team on mechanical & software operation of the KM-1

* Ability to manage situations that involve multiple variables without outside assistance

* Expert knowledge troubleshooting pre-press and press problems

* Able to assist customers with workflow issues and recommend solutions

* Possesses the skillset to perform color correction to meet customer expectations

* Ability to work independently and work well with peers

* High degree of self-motivation to succeed and dedicated to self- improvement

* Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment

* Ability to analyze, interpret and communicate technical data

* Ability to prioritize and organize without direct supervision, multi-tasking ability is a must

* Actively participants in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience

* Perform projects and tasks assigned by Konica Minolta management

Qualifications

* Minimum High School diploma

* Work history in industrial inkjet technology or offset press repair (3 years minimum)

* Minimum 3-5 years of offset press or industrial inkjet experience necessary

* Strong working knowledge of either the KM-1 or competitors related products

* Proficiency in time management and organizational discipline.

* Willingness to travel up to 70% to assist others with difficult issues

* Ability to work different shifts if necessary

* Attention to detail in every facet of responsibility is mandatory

* Strong mechanical aptitude, able to resolve issues without outside assistance

* Self-motivated, able to work alone under high pressure as well as part of a team to resolve issues

* Knowledge of computers and industry standard software

* Inquisitive thinking process, active participant in technical calls and requests for assistance

* Excellent interpersonal, communication, presentation and listening skills

* Industry certifications in the area of color

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses…