Venue Technology Assistant

## Venue Technology Assistant Apply locations:
Los Angeles, CAtime type:
Part time posted on:
Posted Yesterday job requisition :
R
** Venue Technology Assistant
**** LEGENDS GLOBAL
**** Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality.
**** Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
**** Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
**** Job Details
**** Description
* * As part of the Venue Technology Team, this role is expected to be responsible for these major functions:

Provide POS and infrastructure support leadership for the customer-facing technology at this venue. Provide technical support to the business team based out of this  addition, as time permits, this role may be asked to provide complimentary support to large events at other venues within the region or at other office premises.

The person in this position is expected to have technical ownership over issues reported or identified by this individual. They will be supported and overseen by the Regional Venue Tech Manager.

Hands on familiarity with POS solutions, desktop computers, and other end user devices and systems is desired to be an effective member of this team. Legends strives to build resiliency into the solutions we deploy, however issues do arise. When an unplanned incident is encountered, the team members are expected to keep calm while assisting in both troubleshooting and communication. A great personality and customer focus is key.

Being able to escalate when appropriate, pull in other technology team members and vendors, should be second nature. This support culture is conducted as part of the standard support protocol for the venue. Previous fast paced, demanding help desk experience is ideal experience for candidates in this role.

The goal of this team is to prepare well before the event, so they can spend time soaking up the atmosphere in the stadium during the event. While doing so they need to always be available to support our operations.

Responsibilities:
* Works as part of Event Technology Support Team
* Stays in radio and SMS contact with other team members and the Supervisor at regular intervals
* Provides support to a designated zone of the stadium. Is actively available to support Legends operations in this area with zone overlap as incidents dictate
* Assists in equipment setup/teardown as needed
* Maintains a high level of support and client satisfaction at all times
* Performs tier one support across the site; escalates when appropriate
* Makes it their business to understand and share known issues. Assesses the impact to operations at a venue and makes sure others understand the implications
* Pays special attention to time sensitive requests and makes smart decisions prioritizing to ensure minimal internal or external customer impact
* Validates reported issues are fully addressed; checks expected functionality has resumed
* Responsible for communicating, promoting and adhering to IT standards
* Effectively communicate to stakeholders as required, escalating to Supervisor when necessary
* Other duties as assigned

Qualifications:

* Keyboarding skills and computer proficiency with software knowledge to include MS Office.
* Excellent interpersonal, written, and oral communication skills required
* Must be detail oriented, organized, service oriented, and responsible
* Strong customer service and presentation skills
* Able to motivate themselves and a team to work together in the most efficient manner
* Eagerness to work in a rapidly changing,…