Cloud & Application Engineer

Department Summary

The LADCFS + UCLA Academy of Workforce Excellence operates under a Title IV-E training contract between UCLA and the Los Angeles County Department of Children and Family Services (LADCFS). In collaboration with seven universities—UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU—the Academy provides comprehensive training programs designed to equip LA Department of Children and Family Services (LADCFS) staff at all levels with the skills and knowledge necessary for child welfare services.

The Academy facilitates foundational training, in‑service education, and specialized off‑site programs to enhance professional development. With a focus on workforce preparedness, operational excellence, and innovative training methodologies, the Academy plays a critical role in shaping the future of child welfare professionals in Los Angeles County.

The Systems Administrator II – Cloud & Application Support plays a key role in supporting and enhancing the department’s technology environment through a combination of advanced IT support and cloud‑based application solutions. This position ensures reliable day‑to‑day system operations while contributing to the development of automation, integrations, and scalable cloud services. The incumbent provides technical support across end‑user systems and enterprise platforms, while also assisting in the design and implementation of cloud‑based tools and workflows that improve efficiency and data management.

This role works closely with internal stakeholders, central IT, and external partners to resolve issues, support initiatives, and drive continuous system improvements. Additionally, the position supports documentation, system maintenance, and operational processes to ensure consistency, security, and performance across the technology landscape. A critical component of this role is the ability to collaborate effectively across teams and contribute to both operational support and strategic technology efforts.

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

• Knowledge of IT support principles and practices, including troubleshooting hardware, software, and network‑related issues across multiple platforms. (Required)
• Working knowledge of systems administration practices, including user account management, operating systems, permissions, system configurations, and performance monitoring. Knowledge of system integration concepts, including APIs, data workflows, and automation tools. (Required)
• Experience with cloud platforms (e.g., Microsoft Azure, AWS) and understanding of cloud‑based infrastructure and services. Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. (Required)
• Skill in scripting and automation using tools such as Power Shell, Python, or similar technologies to improve operational efficiency. (Required)
• Demonstrated ability to work independently in a satellite location and be adept at managing multiple and frequently changing priorities. Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform task (Required)
• Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks and responsibilities. (Required)
• Oral communication skills to speak effectively, to engage in fact finding, to convey information clearly and accurately, and to clarify conceptual issues and policy matters related to the Center on Child Welfare. Strong communication and interpersonal skills. (Required)
• Ability to maintain confidentiality at all times and to represent the Director of…