IT Help Desk Support; Tier 1​/Tier 2

Join an Acclaimed Global Architecture Firm

Valerio Architects is an acclaimed multidisciplinary Architecture and Interior Design firm with approximately 85 professionals across offices in Los Angeles, New York, Milan, Monterrey, and Buenos Aires. Our work spans corporate interiors, retail, hospitality, restaurants, and brand environments for some of the world’s leading companies and luxury brands.

We are committed to thoughtful, innovative, and high-quality design, and we are looking for individuals who share that commitment while helping support the technology that enables our teams to deliver exceptional work.

We are seeking a full-time, on-site IT Help Desk Support (Tier 1 / Tier
2) professional to join our Los Angeles office.

This position is built around three primary areas of responsibility:
Help Desk Support, Asset Management, and Training & Technology Adoption. Success in this role requires not only strong technical troubleshooting skills, but also the ability to organize and manage technology assets while helping employees become more productive through training and education.

The position serves as the primary internal point of contact for day-to-day technology support and collaborates with the firm’s external Managed Service Provider (MSP) as needed. The ideal candidate understands that the focus of this role is supporting staff, managing technology assets, and promoting technology adoption rather than managing infrastructure, which is maintained by the MSP.

The ideal candidate is customer-focused, proactive, organized, and capable of supporting a fast-paced architecture and design environment.

• Provide Tier 1 and Tier 2 technical support for staff both in person and remotely
• Troubleshoot hardware, software, network connectivity, printing, and user account issues
• Install, configure, and maintain Mac workstations, laptops, mobile devices, printers, and peripheral equipment
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
• Create, manage, and maintain user accounts, permissions, and access controls
• Coordinate employee onboarding and offboarding, including workstation setup and account provisioning
• Assist with conference room technology, video conferencing systems, and presentation equipment
• Assist with testing solutions, communicating technology changes, and ensuring timely resolution of escalated issues

• Maintain inventory records for computers, monitors, mobile devices, peripherals, software licenses, and other IT assets
• Track equipment assignments, replacements, warranties, and lifecycle schedules
• Coordinate procurement, deployment, and retirement of hardware and software
• Ensure technology assets are properly documented and accounted for across all offices
• Assist with technology planning, budgeting, licensing management, and lifecycle tracking of hardware and software assets
• Maintain standards for workstation configurations and technology deployments
• Support inventory audits and reporting as needed
• Develop and deliver training sessions, lunch-and-learns, technology workshops, and tips-and-tricks presentations focused on productivity tools, collaboration platforms, and software commonly used within the firm
• Create and maintain user guides, tip sheets, FAQs, and internal technology documentation
• Assist with onboarding training for new employees on firm technology systems and standards
• Promote best practices related to Microsoft 365, file management, cybersecurity, collaboration tools, and remote work
• Identify recurring support issues and develop training solutions to reduce future help desk requests
• Assist staff with adopting new software, hardware, and collaboration tools
• Work collaboratively with the MSP to communicate technology changes, security initiatives, and new systems to staff
• Partner with leadership to improve technology utilization and efficiency across the organization
• Serve as a technology resource and advocate for continuous learning throughout the firm

• 3–5 years of experience in an IT Help Desk, Desktop Support, or Technical Support role
• Experience supporting end users in a…