Information Systems Specialist II – Systems Specialist

Class Characteristics: This role involves providing technical support and system expertise for housing programs, including Section 8 and Public Housing. The ideal candidate will have a deep understanding of housing management systems and related technologies to optimize operations and improve service delivery.

• Analyzes operational practices and system functional areas to determine information systems needs and integration alternatives that lead to operational efficiencies.
• Works with department/business managers to evaluate current and anticipated Information Technology requirements.
• Provide innovation alternatives and roadmap for the implementation of operational improvements which may include but are not limited to implementations, system transitions, training and data migration.
• Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies.
• Provides leadership to functional super users and external resources to ensure best‑practices in the proper administration of functional set ups, change management processes and security practices.
• Provides technical support for housing management systems, including troubleshooting and resolving system issues.
• Coordinates the development, implementation and administration of a technical training program for business users.
• Responsible for leading project teams to define user requirements, feasibility analysis, design, program specifications, testing, and implementation of ERP and Housing/Real Estate applications or infrastructure including overseeing support received from external resources to ensure resolution of outstanding issues and questions.
• Develops, maintains and standardizes processes, documents best practices and provides knowledge sharing throughout the Department and the Authority.
• Assists in the configuration, maintenance, and enhancement of Yardi Voyager PHA, Rent Cafe, and related applications.
• Supports mobile applications such as Mobile Property Inspections and Mobile Work Order Management.
• Designs and generates reports using Microsoft SQL Server Reporting Services (SSRS).
• Collaborates with cross‑functional teams to ensure system compliance and alignment with housing program requirements.
• Trains staff on system usage and best practices.
• Performs other related duties as required.

• Knowledge of integration practices for multi‑platform systems covering front‑line and back office operations. Knowledge of integration technologies to aggregate cloud‑based and on‑premise applications.
• Knowledge of project management and system integration techniques. Working knowledge of government processes and procedures.
• Knowledge of Section 8 and Public Housing programs, policies, and procedures.
• Ability to prepare, analyze, verify, evaluate, interpret, and assemble data related to user practices of multi‑platform systems.
• Ability to establish and maintain effective professional working relationships with management, user departments, department staff, vendors, and other agencies in a timely and customer service oriented manner.
• Proficiency in Yardi Voyager PHA, including Rent Cafe and related modules.
• Expertise in Microsoft SQL Server 2019 or later, including database design and optimization.
• Strong skills in Microsoft SQL Server Reporting Services (SSRS) for creating custom reports.
• Understanding of system integration and data migration processes.

Bachelor’s degree from an accredited college or university with major coursework related to computer science, information systems, finance, or a closely related field, AND two (2) years demonstrated experience with ERP systems, Housing/Real Estate Systems, Mobile Property Inspections Apps, and Mobile Work Order Management Apps is required.

We are an Equal Opportunity/Affirmative Action Employer.