IT Helpdesk Support Specialist
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-06-24
Listing for:
Stockdale Capital
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
About Us
Stockdale Capital Partners is a vertically‑integrated real estate private‑equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.
Responsibilities- Provide IT helpdesk support to company employees.
- Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.
- Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
- Assist users with remote support for technical issues.
- Monitor and respond to tickets within the company’s IT ticketing system.
- Maintain IDF rooms and IT equipment in clean condition.
- Provide technical guidance to end‑users on IT tools, systems, and processes.
- Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
- Help write and maintain IT knowledgebase documentation.
- Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
- Monitor and manage company vendors and IT services.
- Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
- Travel to other office locations including out of state when requested.
- Proven experience in providing technical support in an IT environment.
- Proficiency with Office 365 applications.
- Strong knowledge of Windows 10/11 operating systems.
- Experience with Connect Wise Automate Ticketing system or similar platforms is not required but preferred.
- Capable of troubleshooting and replacing computer hardware.
- Experience with video conferencing tools (MS Teams and Zoom).
- Familiarity with VOIP systems (Zoom phones).
- Patching and mounting network equipment on racks.
- Familiarity with Microsoft Entra/Intune.
- Some knowledge of Audio/Visual systems and security cameras.
- Strong problem‑solving skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- A proactive and customer‑focused approach to IT support.
- Ability to lift equipment and boxes as needed.
- Must have own reliable transportation.
- Competitive salary based on experience.
- Opportunity to work in a collaborative environment.
- Gain experience with diverse IT systems and tools.
- Be part of a team dedicated to delivering high‑quality IT services.
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