Infrastructure & Capital Projects - IT Technical Support - Airports, ANS

Position: Infrastructure & Capital Projects - IT Technical Support I - Airports, ANS
Job Description

You've Never Been Satisfied with "Good Enough."

You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.

You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.

Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm.

Visit us here to learn more about Accenture Infrastructure & Capital Projects

As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details.

THE WORK:

* You'll answer incoming customer emails to the Help Desk.

* You'll follow established procedures to diagnose and troubleshoot system issues.

* You'll analyze, determine, and document reported production outages/incidents.

* You'll determine severity, impact, and nature of incidents. Escalate as needed.

* You'll communicate clearly with other team members.

* You'll submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

* You'll complete onboarding or offboarding functions for staff being mobilized or demobilized.

* You'll perform hardware and software installations.

* You'll oversee deployments and relocations of staff at various locations throughout the airport footprint.

* You'll provide IT support at Division-wide sponsored events.

* You'll provide on-the-job training to new department staff members.

* You'll provide computer orientation to new staff.

* Onsite at client site:
The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

$78,000 - $86,000 a year

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed Final date to receive applications.

Qualification

HERE'S WHAT YOU'LL NEED:

* Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more

* Must be able to lift at least 40lbs

BONUS POINTS IF YOU HAVE:

* Relevant Professional Licensure & Certifications preferred

* Ability to organize short and long-term tasks and communicate status of tasks with clients and management

* Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience

* Ability to work with others

* Self-starter with results driven focus

* Capability to assume additional responsibilities

* Demonstrated experience managing data coordination and conversion projects

Locations

Los Angeles, CA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1  or send us an email or speak with your recruiter.

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