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Technical Support Specialist; Los Angeles
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-06-24
Listing for:
Radlink, Inc.
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Radlink is seeking an experienced Technical Support Specialist to provide end-user Customer Satisfaction, hands-on field support, telephone assistance, troubleshooting and addressing customer questions and concerns.
Primary Responsibilities:- Provide one-on-one technical support for customer by actively listening and understanding issues and providing timely and appropriate solutions
- Provide technical support for end users by answering questions, demonstrating features, troubleshooting and resolving issues via phone or email communication
- Perform installation of equipment and training for End Users
- Perform required upgrades of software remotely
- Documenting all customer calls using Sales Force
- Maintain client confidence by keeping protected health information confidential
- Hands-on support and service experience in health-care or medical device industry in support of end users
- Excellent Trouble Shooting and telephone skills
- Knowledgeable in computer and network administration
- Technical competence in using and trouble-shooting medical devices or computers
- Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems
- Familiarity with medical imaging, DICOM and PACS
- Ability to deliver world-class customer service by maintaining a positive attitude and outstanding professionalism
- Excellent oral and written communication skills
- Willing to Travel
- Limited X-ray Tech or Experience with Imaging Equipment or Anatomy a plus
- Bachelor’s Degree (B.A.) from four-year college or university
- Completion of Radiologic Technician Program or Medical Imaging Program a plus
- 1-3 years technical support experience
- Proficient with Microsoft Word, Excel and
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