IT Technical Network Systems Engineer

Our Client is an international company with offices in several countries around the world.

They are looking to recruit a talented IT professional with 5 to 7 years of solid, hands-on expertise as a Technical Network Systems Engineer.

The primary role of the IT Technical Systems Engineer is to ensure smooth end-user support for all users in our Los Angeles office, with a specific focus on our user base in the United States.

This role requires strong customer and client-facing skills, with primary efforts on ensuring communication, managing IT software or hardware changes, printers (local and MFD), documentation, and system administration are seamlessly supported and deployed—whether locally or remotely, via phone and/or email. Ability to communicate effectively in English is essential.

This role is key toward promoting and representing IT practices, and requires an in-depth knowledge of Apple Mac (iOS) and its supporting desktop applications.

Equally essential is a solid understanding and technical awareness of user collaboration tools for conference support, desktop and mobile telephony, asset management tools, file-sharing protocols, user permission, and folder administration.

• Daily interaction with users at all levels.
• Support employees and their Mac OS X clients, including web-based systems, Microsoft, Adobe CS Suite (Photoshop, InDesign), Apple iWork, CAD (Sketch Up, Vectorworks, AutoCAD), and Google Suite Applications.
• Responsible for maintenance and upkeep of our backup infrastructure, including daily backups for applications, laptops, servers, and other designated backup hardware.
• Responsible for new starter training and inductions (when required).
• Maintain IT all aspects of IT security systems, including fire alarm.
• Maintenance and upkeep of Cisco Meraki systems.
• Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications, either via automation or manually.
• Manage daily user-related issues and/or risks and raise as appropriate.
• Ensure adequate stock levels of critical components and update stock related documents, and order as needed.
• Provide timely reports to IT management and key stakeholders on progress of dedicated tasks, or ongoing activities, by updating weekly focus reports.

• Apple Mac certification an advantage.
• Microsoft Office 2008+ support essential.
• Mac OS X Server Administration essential.
• Adobe application support (Photoshop, InDesign etc.) an advantage.
• Exposure to JAMF Mobile Device Management (MDM) an advantage.
• Google Suite support essential (Gmail, G-Storage, G-Docs).
• Microsoft O365 support an advantage (Exchange, OWA).
• Exposure to backup applications an advantage.
• Prior experience in supporting 100+ employees an advantage.
• Good documentation and analytical skills, with a passion for user satisfaction.
• Mobile Device support (iPhones, iPads, and Mac Books) essential.
• Good interpersonal skills, with an ability to develop, and enhance relationships with clients and peers.
• Open Directory / Active Directory exposure essential.

There may be occasional travel to other sites in Europe.

The Client is based in Central Los Angeles.

The salary for this position is up to $65K per year plus benefits.