Support Engineer - Support Engineer II

Job #: 3039211

Support Engineer - Support Engineer II

Location:

Northridge, California (Onsite)

Compensation: $24 - $34 hourly

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, as well as performing routine hardware maintenance.

• Install, maintain, and troubleshoot desktop computers, peripherals, and software.
• Resolve hardware, software, and user permission issues in a timely manner.
• Conduct routine hardware maintenance and support.
• Support Windows XP/7 and Server operating systems in a managed desktop environment.
• Provide support for Macintosh OS X (10.4 and upwards).
• Utilize a working knowledge of Linux/UNIX systems at a user level.
• Apply knowledge of networks, including Ethernet, TCP/IP, and Windows Server networking.

• Education:
  
  A BS degree in computer science or a combination of education and relevant experience.
• Experience:
  
  3-6 years of relevant work experience.
• Technical
  
  Skills:
  
  Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, workstation hardware (desktop/laptop). Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.

• Microsoft MCSA/MCSE certification is desirable.
• Additional vendor administrator level certifications, especially Apple ACMT/ACSP and Cisco CCNA, are preferred.

• Must be able to safely lift up to 50 lbs.
• The role requires an individual who is self-motivated and can work independently with minimal supervision.
• Strong verbal and written communication skills are necessary.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.