Data Center Engineer

IDC Engineer provides support for conducting maintenance operations and ensure the upholding of the company’s engineering policies and in support of the projects of customer local data center colocation build out along with custom-built IT/network solutions. This role will provide service for the customer’s colocation deployment and connectivity and provide best in class troubleshooting.

• Analyze, monitor and maintain all underlying providers’ facility includes but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.
• Response for collaboration with data center provider to provide a colocation and associated network design to the customer.
• Response for colocation implementation project management; including network connectivity.
• Take lead for collaboration with customers for new deployment update and daily operation assistance.
• Response to customer claim and Open ticket to related carriers or providers and track ticket status.
• Analyze and process customer trouble ticket, carrier trouble ticket, and escalate ticket according to escalation procedure.
• Service testing and delivery.

• Master’s degree in computer science/engineering, information technology/systems, telecommunications, electrical engineering, or equivalents.
• Solid knowledge of computer and telecommunication network.
• Requires excellent communications skills both oral and written.
• Strong organization skills and the ability to manage multiple priorities simultaneously with a strong understanding of interface technology.
• Experience of transport and IP network is preferred.
• Excellent interpersonal and communication skills with verbal, written, face-to-face and over the phone interactions with partners and all levels of staff and management in both English and Mandarin required.