Help Desk Technician

Job Description

Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Los Angeles, California. This person will work mainly remote, but be required to come in once a week. Hours will be normal business hours and an occasional weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone.

You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1-5 years of experience as a Help Desk Technician
• Experience in a corporate environment
• Experience with ticketing systems
• Knowledge of Microsoft Operating Systems
• Bachelors Degree required
• Experience supporting a financial services client