Computer Support Technician - On-Site

Job Title: Computer Support Technician – On‑Site (Hospital Environment)

Location: Los Angeles, CA

Schedule: Monday through Friday, 8:00 AM – 5:00 PM

Required Vaccination: Flu shot within the year

Position Overview: We are seeking a skilled and customer‑focused Computer Support Technician to join our on‑site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

• Provide hands‑on support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Install, configure, and upgrade operating systems and applications.
• Relocate and set up IT equipment for staff moves and department changes.
• Use Service Now to manage and document support tickets and work performed.
• Collaborate with clinical and administrative staff to minimize disruption to patient care.
• Escalate complex issues to higher‑level support teams when necessary.
• Ensure compliance with hospital IT policies, including data security and privacy standards.
• Support mobile devices and hospital‑specific applications.
• Assist with onboarding and offboarding of hospital staff from an IT perspective.
• Participate in routine maintenance, patching, and updates of systems.
• Provide excellent customer service and maintain a professional demeanor in all interactions.

• Experience working in a healthcare or hospital environment (preferred but not required).
• Familiarity with Service Now or similar ITSM tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Strong customer service orientation and attention to detail.

• Minimum of 5 years of experience in a technical support role.

• CompTIA A+
• CompTIA Network+
• Microsoft Certified:
  Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification

• High school diploma or equivalent required; associate degree or technical training in IT preferred.

Compensation: Starting pay range $29–$31 per hour, dependent on experience and qualifications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For Pay Transparency information and EEO rights under the law, please consult the company’s statements.