Digital Operations Coordinator

Job Description

Insight Global is seeking a Digital Operations Coordinator to support efforts for a large sports retail brand headquartered out of Portland, Oregon. This role will sit local to this team's photo studio located in Culver City. This team, called ICON Studios, delivers exceptional high-quality e-commerce ready assets to their .com site. As the Digital Operations Coordinator you will serve as the final line of defense across stills, 360 video, and digital workflows.

This role supports technicians, resolves complex technical issues, and ensures workflows are followed and assets are accurate, complete, and delivered on time. The Offset Tech works closely with Creative, Lighting, Production, Post, and Equipment teams to manage reselects, QA callouts, rush requests, and system issues. This role maintains deep expertise in ICON, Capture One, and Silver stack, while stepping into any role on the floor as needed to keep production moving.

Attention to detail is critical to succeed in this fast paced, high volume environment.

• Act as point person and liaison between floor techs and Production, Post, Digital, and Equipment teams
• Communicate workflow updates and changes in person and via Slack
• Support and troubleshoot their proprietary DAM tool, Capture One, and Silver stack workflows
• Manage reselects, QA callouts, FCO queues, and problem solve jobs
• Perform EOD validation for stills and 360 video assets
• Support DAM workflows and coordinate handoff to Post and offshore partners
• Troubleshoot software, hardware, server, and upload issues in person
• Review dailies and proactively identify potential issues
• Test new tools, workflows, and system updates under production load

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3+ years of experience as a Digital Tech, DIT, Offset Tech, or similar on-set technical role
• Strong hands‑on experience with Capture One for still capture, troubleshooting, and reselect workflows
• Working knowledge of Silver stack for 360 video ingest, validation, and EOD checks
• Experience supporting both still and video workflows in a high-volume studio environment
• Extremely detail‑oriented with strong QA, validation, and data integrity mindset
• Proven ability to problem solve across software, hardware, servers, and on‑set systems
• Strong communication skills and ability to work cross‑functionally with Production, Creative, Post, and Equipment
• Comfortable working in a fast‑paced environment and adjusting priorities in real time