Technology Support Analyst

We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Los Angeles office (on‑site). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.

• Respond to local and central telephone helpline, support tickets and e‑mail, assess problems and offer assistance, log all calls into the Firm’s call logging systems and resolve or escalated as appropriate.
• Provide application support for both local installations and Citrix‑based applications.
• Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi‑Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provide assistance and advice on technology allowance purchases for attorneys.
• Support, troubleshoot and repair laptops and desktops.
• Assist with remote site access.
• Assist with Firm’s audio visual set up requirements.
• Assist with off‑site technology set ups as required.
• Maintain data room components, data closets and troubleshoot networking issues in conjunction with the Technology Support Manager/Supervisor.
• Support all personnel adds, moves and changes. Services, documents and provide loaner equipment in accordance with Firm policies.
• Maintain accurate inventory records.
• Establish and maintain effective working relationships with clients, attorneys and business services professionals.
• Ensure the security of the Firm’s systems by understanding risks and ensuring best practices are followed.
• Help maintain Firm policies and procedures in relation to computer technology.
• Provide basic induction training on technology systems, mobile device usage and basic software usage.
• Regular and reliable physical presence to address in‑office technical issues and provide hands‑on support to office personnel.
• Provide a consistent and high level of customer service and demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Perform frequent physical exertion including walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Manager firm resources responsibly; comply with and understand Firm operation, policies and procedures; perform other related duties as assigned.

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and macOS environments, Net Documents, iOS and Android mobile devices, DTE, and Litera Compare.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems.
• Ability to maintain continuous concentration, alertness and attention to detail.
• Basic understanding of hardware and software used for building security systems.
• Strong customer service skills.
• Knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast‑paced environment.
• Ability to work well independently as well as effectively within a team.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

• High school diploma or equivalent.
• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software.

$80,000 - $90,000.

• Competitive salaries and year‑end discretionary bonuses.
• Comprehensive health care (medical, dental,…