User Support Assistant

* The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position. The salary range does not guarantee, obligate, nor set expectations of an applicant’s wage in the event of hire. The posted range is only one component of Munger, Tolles & Olson LLP’s Total Rewards package.

We are a talent‑first firm and are always looking for great people. We encourage you to apply even if the level of this position is not an exact match to your qualifications; this may not guarantee placement into the opening, but it is always worth exploring if there is an opportunity for the future.

The User Support Assistant will contribute to the User Support Team by providing onsite exceptional internal client service to users. Specifically, the User Support Assistant will be responsible for multiple AV setups and handoffs on a daily basis where customer service is a priority. The user will assist users with basic hardware support, often in an internal client‑facing setting, and participate in IT projects and general operations of the team, such as inventory management, building and installing technical equipment, or documenting procedures.

Benefits include competitive pay, a comprehensive benefits package, and an opportunity to make an impact in today’s world.

Audio Visual Support

• Perform setups (any necessary equipment for meetings including microphones and confidence monitors) and hand‑offs of AV meetings to end users and handle troubleshooting when necessary.
• If requested, remain in the conference room to monitor and assist with any aspects of the meeting.
• Coordinate with attorneys and professionals to set up presentations for meetings.
• Perform mic testing and level setting prior to meetings.

Help Desk Support

• Prepare and provide equipment to attorneys and professional staff as necessary.
• Open, close and keep current all help desk tickets in the tracking system.
• Maintain and continuously expand strong working knowledge of current Firm‑supported and future technologies and software to provide technically accurate solutions to end users.

Other

• Assist with the Firm’s inventory of equipment and software.
• Assist with software patching efforts.

• Computer
• Telephone
• Software systems, particularly:
• Help Desk Ticketing/Tracking Software
• MS Office 365 Suite (especially MS Word)
• Mobile Device Management software
• Legal specific software tools and applications
• Ring Central and Microsoft Teams phone systems
• Microsoft Teams, Zoom, Web Ex, and other virtual meeting platforms
• Document management systems
• Other hardware/software as required

• High school diploma or GED.
• Strong written and verbal communication skills.
• Ability to deliver excellent customer service, taking initiative and ownership in resolving tickets.
• Ability to take direction and assignments from several individuals.
• Ability to work under the pressures of a dynamic and fast‑paced environment.
• Ability to work extended hours, nights, weekends, and non‑traditional business hours during the week.
• Ability to develop effective working relationships with all levels of personnel.
• Ability to quickly learn and retain knowledge of new technology and software.
• General understanding of telecommunications infrastructure and operations.

MTO is an equal‑opportunity employer and does not discriminate in employment on the basis of race, color, religion, gender, gender identity or expression, pregnancy, marital or domestic partner status, age, sexual orientation, disability or medical condition, genetic characteristic, national origin, ancestry, or any other characteristic protected by federal, state, or local law. MTO’s policy prohibits discrimination, unlawful harassment, and retaliation.