Senior Software Implementation Specialist

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long‑time, wholly‑owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world. Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business.

Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

Journal Technologies is seeking a high‑energy, results‑oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment set‑up and install, configuration/development, training, go‑live, and support.

The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.

• Serve as a strong technical implementation lead with experience configuring and delivering complex software solutions.
• Strong experience with Velocity development and architecture is required, with Groovy scripting highly preferred.
• Proven ability to lead technical initiatives, guide solution architecture, mentor team members, and drive successful project outcomes.
• Comfortable working across databases, interfaces, business rules, and application configuration.
• Configure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements.
• Support and enhance data conversion and integration activities by:
  • Analyzing client data specifications and performing data mapping to system requirements.
  • Reviewing and validating data conversion files for accuracy and integrity.
  • Designing and executing validation processes to ensure data quality.
  • Identifying, escalating, and recommending solutions for discrepancies or errors.
• Contribute to document and report development by:
  • Analyzing client reporting and document requirements.
  • Drafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services.
  • Gathering requirements and participating in document template development (e.g., eSeries templates, JDA).
• Provide technical training and support by:
  • Assisting in conducting administrative and end‑user training sessions (on site or online).
  • Delivering advanced technical support during go‑live events, including troubleshooting system‑level issues and submitting bug tickets when defects are identified.
• Design, execute, and optimize test plans for configuration and customization tasks, including unit and end‑to‑end testing of integrated workflows; document results, analyze failures, and recommend corrective actions.
• Troubleshoot system issues by…