Infrastructure & Capital Projects – IT Technical Support – Airports, ANS

Responsibilities

• You’ll answer incoming customer emails to the Help Desk.
• You’ll follow established procedures to diagnose and troubleshoot system issues.
• You’ll analyze, determine, and document reported production outages/incidents.
• You’ll determine severity, impact, and nature of incidents. Escalate as needed.
• You’ll communicate clearly with other team members.
• You’ll submit tickets for new service or application requests in Freshdesk and IT Service-Now and other related tracking applications.
• You’ll complete onboarding or offboarding functions for staff being mobilized or demobilized.
• You’ll perform hardware and software installations.
• You’ll oversee deployments and relocations of staff at various locations throughout the airport footprint.
• You’ll provide IT support at Division‑wide sponsored events.
• You’ll provide on‑the‑job training to new department staff members.
• You’ll provide computer orientation to new staff.
• Onsite at client site:
  The work location for this role is onsite with our clients and partners.

$78,000 – $86,000 a year

• Bachelor’s degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Must be able to lift at least 40 lbs.

• Relevant professional licensure & certifications preferred.
• Ability to organize short and long‑term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non‑technical audience.
• Ability to work with others.
• Self‑starter with results‑driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

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