Tech Support Manager
Listed on 2026-06-27
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Key Responsibilities
- Create and maintain a registry of all devices in the Topanga fleet
- Monitor device health, tracking issues with customer devices, triaging customer reports
- Provisioning and shipping new devices to customers
- Participate directly in troubleshooting with customers, both via email and over video if necessary
- Assist in maintaining a library of hardware documentation
- Recommend and lead implementation of key improvements to customer support process
You are a technical support specialist that is comfortable troubleshooting both hardware and software issues. You have experience remotely connecting to devices to diagnose issues with them. You have worked with engineering teams in the past to communicate to them any recurring issues they should try to build fixes for. You have experience setting up and working within technical support ticketing and operations tools.
You have experience handling support requests through email and phone systems. These requests will range from running commands in a terminal to setting up Android devices for clients. You are ideally based in Los Angeles and able to be in-person at our Culver City office & warehouse to assist with general IT and hardware ops, including device provisioning and shipping, when necessary (2‑3 times/week).
Additionally, you also have interest in or experience with security and compliance certifications.
75000 - 85000 USD a year
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