Deskside Technician II

Deskside Technician II

Los Angeles, CA – Posted: 6/25/2026

• Troubleshoot and repair hardware issues
• Perform urgent break/fix replacements following Knowledge Base Articles and work instructions
• Execute preventative maintenance and lifecycle activities
• Handle hardware troubleshooting on end‑user devices
• Use Service Now properly
• Manage Service Now queues and follow up on tickets
• Escalate unresolved tickets to desktop support or third‑party vendors
• Provide critical project support involving hardware and high‑touch user experience
• Conduct comprehensive site hardware asset inventory
• Maintain consumable device inventory counts
• Manage spare part and loaner pool
• Support IMACR/D requests
• Engage OEMs for warranty repairs and monitor status
• Escort OEM technicians onsite when necessary
• Assist clients with physical support for incidents related to network, datacenter, and other activities
• Work on child tickets as assigned by Level 2/3 client‑provided technical staff

• Knowledge of multiple manufacturers and operating systems
• Excellent troubleshooting capability
• Ability to work independently and as part of a team
• Skill in communicating technical information to non‑technical audiences
• Strong verbal and written communication skills
• Capacity to complete assignments without supervision
• Ability to locate support information internally and externally
• Customer‑oriented attitude
• Willingness to travel locally and in‑state to support other sites, if required
• Valid driver’s license and proof of auto insurance, if travel is required
• Adherence to attendance and schedule requirements
• Ability to walk, bend, lift (up to 50 pounds), and connect computer equipment
• Understanding and application of fundamental concepts, practices, and procedures relevant to the field

• Minimum of 3 years experience in corporate desk‑side support, emphasizing Windows and MacOS and related applications
• Proficiency in troubleshooting and replacing hardware on PCs, Mac laptops, and desktops
• Experience with Active Directory
• Ability to deploy IT equipment (Windows, Mac)
• Skill in imaging and staging PCs
• Experience managing equipment inventory and lifecycle
• Capability in migrating end‑user data
• Knowledge of moving in‑scope IT equipment and coordinating its disposal
• Familiarity with facilitating third‑party vendor on‑site presence for lifecycle management

• Opportunity to work with talented professionals in a global environment
• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more
• Access to professional development e‑learning programs through Stefanini University and other virtual trainings

$28.00 – $31.00 per hour