IT Technical Support Specialist

Job Summary

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

We are currently hiring a dedicated IT Technical Support Specialist to provide technical and help desk support for our client. This position is based on-site at our client's location near LAX international airport in Los Angeles, CA and is responsible for monitoring and maintaining computer systems and networks.

• Answer incoming customer emails at the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents.
• Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training for new department staff members.
• Provide computer orientation for new staff.

• Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network infrastructure troubleshooting: able to identify and resolve LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Proficient in installing, configuring, and administering Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like One Drive and Teams.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others. Self-starter with results-driven focus.

Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more. Relevant Professional Licensure & Certifications preferred. Demonstrated experience managing data coordination and conversion projects. Must be able to lift at least 40 lbs. May be required to work various shifts as needed.

Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results-driven focus. Capability to assume additional responsibilities. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.

Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual…