Microsoft Intune & windows Engineer

Microsoft Intune & Windows 365 Customer Engineer

We are seeking an experienced Microsoft Intune & Windows 365 Customer Engineer to deliver modern endpoint and Cloud PC solutions for enterprise customers. This role is Windows-centric, with strong focus on Windows 10/11, Windows 365, identity-driven access, and endpoint security, supported by Microsoft Intune.

The ideal candidate has hands-on experience designing, deploying, and operating Windows 365 Cloud PCs at scale, integrating Intune, Microsoft Entra , and Conditional Access to deliver secure, performant, and reliable end-user experiences.

• Design, implement, and support Microsoft Intune and Windows 365 solutions for enterprise customers.
• Act as a customer-facing engineer, delivering deployments, migrations, and operational support.
• Provide architectural guidance and hands-on execution for Cloud PC and modern Windows management scenarios.

• Design and deploy Windows 365 Cloud PCs, including:
  • Business, Enterprise, and Frontline offerings
  • Provisioning policies and device assignment strategies
  • Image management and lifecycle planning
• Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
  • Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
  • Frontline Cloud PC scenarios (dedicated vs shared usage models)
  • Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
  • Licensing prerequisites and dependencies (Intune, Entra , Windows Enterprise, Hybrid Benefit)
• Configure and support:
  • Connectivity models (Microsoft-hosted and Azure Network Connection)
  • Performance optimization and end-user experience troubleshooting
  • Access scenarios across multiple device types
• Integrate Windows 365 with:
  • Microsoft Intune for device management
  • Microsoft Entra  identity and access
  • Conditional Access and Zero Trust controls
• Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.
• Support migration scenarios from:
  • Traditional physical desktops
  • On-premises VDI or third-party DaaS solutions

• Implement and support Windows 10/11 management using Intune, including:
  • Windows Autopilot (User-Driven, Pre-Provisioning)
  • Windows Autopatch
  • Update rings, Feature Updates, and Quality Updates
• Configure Endpoint Security policies:
  • Microsoft Defender Antivirus
  • Firewall, ASR rules, and Bit Locker
  • Security Baselines
• Deploy and manage applications (Win
  32, Store, Microsoft 365 Apps).
• Design compliance policies and integrate with Conditional Access.
• Leverage Intune Suite features such as:
  • Remote Help
  • Endpoint Analytics
  • Endpoint Privilege Management

• Strong experience with Microsoft Entra .
• Implement and troubleshoot:
  • Single Sign-On (SSO)
  • Conditional Access policies aligned with Zero Trust principles
• Understanding of device trust, compliance-based access, and identity-driven endpoint management models.

• Troubleshoot complex issues across:
  • Windows endpoints
  • Intune
  • Windows 365 Cloud PCs
• Analyze logs and diagnostics using:
  • Intune troubleshooting tools
  • Event Viewer and MDMDiagnostics Tool
• Automate operational tasks using Power Shell and Microsoft Graph (preferred).
• Maintain clear customer-ready documentation and handover guidance.

• Strong hands-on experience with Microsoft Intune and Windows endpoint management.
• Demonstrated experience deploying and supporting Windows 365 Cloud PCs.
• Expertise in:
  • Windows Autopilot and Autopatch
  • Endpoint Security and compliance
  • Conditional Access and identity-driven controls
• Experience supporting enterprise customers in a partner, MSP, or consulting environment.
• Excellent troubleshooting, communication, and customer engagement skills.

• Experience managing iOS/iPadOS, Android Enterprise, or macOS using Intune.
• Familiarity with MAM / App Protection Policies.
• Migration experience from third-party MDM, VDI, or DaaS platforms.
• Microsoft certifications related to Endpoint, Security, or Azure Virtual Desktop.
• SCCM/Configuration Manager experience.