IT Support Analyst
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-07-01
Listing for:
True Anomaly
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Requirements
- This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure
- Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
- Minimum 3+ years of experience in IT support or end-user desktop support
- Strong knowledge of computer systems, networks, and hardware
- Excellent troubleshooting and problem-solving skills
- Proficient in Bash/Shell scripting
- Demonstrated proficiency with Windows and Mac OS
- Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, Big Fix)
- Experience with remote support tools and technologies
- Experience with cloud-based technologies and services (e.g., Azure)
- Developing recommendations for procedures to prevent problems
- Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.)
- Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed
- Experience with Cisco networking equipment
- Experience with Automation of basic tasks using Bash/Shell/Python scripts
- Ability to maintain or obtain TS/SCI clearance
- We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware
- Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/Big Fix) and in-person interactions
- Troubleshoot and resolve technical issues related to computer systems, networks, and hardware
- Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.)
- Install, configure, and maintain computer systems, networks, and hardware
- Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security
- Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling
- Collaborate with other IT team members to ensure timely resolution of technical issues
- Participate in demanding on-call rotations to provide IT/Technical support 24/7
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