Senior IT Trainer

Responsibilities

• Own and continuously refine enterprise-wide learning programs serving legal and administrative professionals across the firm
• Deliver advanced instruction on productivity platforms, AI‑assisted tools, document management systems, and technology workflows specific to legal practice environments
• Onboard incoming attorneys and business professionals on firm applications, systems, and operational procedures
• Facilitate training across multiple modalities - classroom, virtual, one‑on‑one, and point‑of‑need - calibrated to the audience
• Develop and run specialized skill‑building sessions and recurring learning forums

• Proactively surface knowledge and performance gaps and translate them into actionable learning solutions
• Partner with attorneys and operational managers to diagnose individual and team‑level learning needs, then deliver targeted interventions and follow‑through
• Identify and advocate for improvements to instructional approaches, processes, and reference documentation

• Build, customize, and maintain proprietary training materials and firm‑standard reference documentation
• Adapt third‑party vendor content to meet internal standards and workflow requirements
• Produce and manage learning content across formats including:
• Curricula and course frameworks
• Workbooks, guides, and practice exercises
• Quick reference tools and internal communication tips
• Video tutorials, eLearning modules, and knowledge assessments

• Log, route, and track support requests through the firm’s ticketing platform to drive timely resolution
• Monitor support ticket patterns to identify recurring issues and translate them into training opportunities

• Advanced proficiency in Microsoft Word, Excel, AI productivity tools, and PDF authoring software
• Practical experience working with firm‑specific document templates and legal workflow tools
• Working knowledge of enterprise document management platforms and legal technology ecosystems
• Exposure to AI‑powered tools in a legal or professional services context preferred
• Willingness to travel between office locations as needed
• Availability to support training needs outside standard business hours
• Polished, approachable presence with an ability to create an energized and positive learning environment
• Communicates technical concepts clearly to both technical and non‑technical stakeholders at all levels
• Exercises sound judgment on when to elevate issues vs. resolve independently
• Capable of managing concurrent initiatives and connecting them to broader business objectives