Application Support Engineer

Siemens Digital Industries Software – Mendix

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem‑solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology‑driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry‑leading low‑code platform.

• Customer Issue Resolution:
  Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low‑code environment.
• Technical Troubleshooting and Analysis:
  Conduct in‑depth investigation, reproduction, and troubleshooting of reported issues, identifying suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.
• Stakeholder Coordination:
  Communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi‑functional coordination and contributing to product improvement.
• Autonomous Decision‑Making:
  Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.
• Prioritization and Time Management:
  Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.
• Expectation Management:
  Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.

• Education:
  
  A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.
• Communication
  
  Skills:
  
  Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.
• Problem‑Solving Acumen:
  Aptitude for technology and problem‑solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low‑code development.
• Organizational Capabilities:
  Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.
• Technical Proficiency/Interest:
  Understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low‑code platforms is highly advantageous.
• Customer Engagement Experience (Preferred):
  Prior experience in customer‑facing technical support, consultancy roles, or other relevant customer service experience.
• Location Flexibility:
  Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

• Innovative Technology:
  Contribute to a leading low‑code platform that is transforming industries globally.
• Meaningful Work:
  Directly influence customer success and contribute to a product that delivers tangible value.
• Professional Development: A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.
• Collaborative Environment: A supportive, agile, and inclusive team where contributions are valued and collaboration is integral.

The salary range for this position is $110,000 to $130,000, with eligible incentive compensation. Compensation is based on the candidate’s job‑related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees.