Sales Engineer

About the Role

We are looking for a Sales Engineer who combines strong technical problem‑solving skills with customer/partner‑facing relationship management and operational leadership. In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high‑visibility customers.

You will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external partners, ensuring technical excellence while improving internal processes and customer outcomes. This highly autonomous, impact‑driven role gives you the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards.

• Own merchant technical discoveries, deployment and execution for one‑to‑one and scaled partner engagements.
• Support Enterprise and Strategic Sales Engineering in pre‑sales technical conversations.
• Ensure smooth integration and expansion of new technology solutions.

• Handle complex escalated technical requests from internal teams and high‑visibility customers.
• Diagnose, troubleshoot and resolve production issues with urgency and empathy.
• Perform configuration changes, deployments and product expansions.
• Establish clear scope, documentation, and ETA expectations for technical engagements.
• Develop workarounds and scalable solutions when standard paths do not exist.

• Partner closely with Product, Engineering, Operations and Customer Success teams.
• Collect and document partner feedback and prioritize feature requests.
• Contribute to improving product reliability and market offering.
• Influence technical decisions and propose innovative solutions.

• Identify gaps and inefficiencies in tools, workflows and engagement models.
• Develop automation tools and scripts to increase efficiency.
• Improve internal production standards and documentation.
• Manage and prioritize support tickets to ensure timely resolution.

• 3 to 5 years of customer‑facing technical support, technical operations or technical account management experience.
• Experience managing technical projects or coordinating implementations.
• Experience working with POS systems, restaurant technology or delivery platforms is highly preferred.
• Experience working in production systems in cloud environments such as GCP or AWS.

• Strong technical troubleshooting and root cause analysis skills.
• Strong knowledge of SQL.
• Familiarity with at least one language, JS or Python preferred.
• Familiarity with APIs and high‑level software architecture concepts.
• Experience with monitoring tools and production systems.
• Experience with JIRA or similar project management tools is a plus.

• Strong ownership mentality and bias for action.
• Ability to manage complex escalations calmly and effectively.
• Detail‑oriented and highly organized.
• Ability to thrive in fast‑moving and ambiguous environments.
• Excellent cross‑functional collaboration skills.
• Proactive mindset focused on process improvement and operational excellence.

Base salary range: $110,000 to $143,000 per year.  50,000 of incentive compensation may be earned when meeting performance expectations. Additional benefits include equity awards and performance‑based bonuses.

Benefits Summary (USA Full‑time Employees):

• Medical, dental, and vision insurance (multiple plans, including HSA options).
• Company‑paid life and disability insurance (short‑ and long‑term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts – Healthcare, Dependent Care, Commuter.
• Discretionary vacation days.
• 8 paid holidays per year.

Atoms is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability, protected veteran status or any other status protected by law. All applicants are considered for employment without regard to any of the above categories.