Onsite IT Help Desk Associate – Troubleshooter
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-07-01
Listing for:
Radiant Nuclear
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Requirements
- 1+ years in a help desk, IT associate, or similar industry position ,
- Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise) ,
- Excellent and effective verbal and written communication ,
- Must have great attention to detail in both issue resolution and proactive follow-up in process improvement ,
- (Desirable) 2+ years in a help desk, IT associate, or similar industry position ,
- (Desirable) Experience with Office 365, Microsoft Entra (formerly Azure AD), and/or Intune ,
- (Desirable) Experience with troubleshooting macOS and Linux ,
- (Desirable) Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions ,
- (Desirable) Eager to continuously learn new technologies with an innate sense of curiosity ,
- Must be willing to work extended hours and weekends as necessary to accomplish our mission ,
- Must work 100% onsite at El Segundo HQ
- Radiant is seeking a dedicated IT Help Desk Associate. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. ,
- This role requires being both reactive and proactive, from troubleshooting and solving problems to implementing process improvements to enhance the employee experience. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to learn new technologies continuously. You will be instrumental in enabling our success to test the first new reactor design in over 50 years by 2026 ,
- Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals ,
- Manage the support request software system (Jira) to ensure timely and effective issue resolution ,
- Maintain IT inventory, including workstations and accessories ,
- Collaborate with other members of IT to complete user-facing projects ,
- Provide smooth and effective onboarding and offboarding for all employees and contractors ,
- Develop and maintain documentation and processes as the company scales
Position Requirements
10+ Years
work experience
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