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Information Technology Technical Support Analyst
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-07-01
Listing for:
Austin Community College
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Information Technology Technical Support Analyst I
Now Hiring:
Information Technology Technical Support Analyst I
Los Angeles County Department of Homeless Services & Housing
Salary: $68,905.20 - $92,862.72 Annually
Monthly Salary: $5,742.10 - $7,738.56 Monthly
Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.
What You'll Gain:- Direct involvement in technology support that keeps homelessness services operations running
- Hands‑on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements
- Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations
- Comprehensive County benefits, including medical, dental, pension, and paid time off
- Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment
- Resolve hardware, software, and network connectivity issues and identify trends in problem calls
- Prepare user instructions and training materials and assist with end‑user and support staff training
- Support hardware and software upgrades, application support, inventory control, and licensing‑related tasks
- One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
- Valid California Class C Driver License, or ability to use an alternative method of transportation
- Experience supporting homelessness services systems within a public agency
- Experience configuring live‑event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
- Recent experience with LAHSA or another public homelessness services agency is especially valued
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