Information Technology Technical Support Analyst II
Listed on 2026-07-01
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Information Technology Technical Support Analyst II
Now Hiring:
Information Technology Technical Support Analyst II
Los Angeles County Department of Homeless Services & Housing
Emergency Appointment | Salary: $76,804.32 - $ Annually
Monthly Salary: $6,400.36 - $8,624.64 Monthly
Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance.
What You’ll Gain:- Opportunity to support complex technical operations tied to high-priority homelessness response work
- Broader responsibility for troubleshooting, training, configuration standards, and project support
- Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities
- Comprehensive County benefits, including medical, dental, pension, and paid time off
- Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment
- Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements
- Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards
- Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities
- Option I:
One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization - Option II:
Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization - Valid California Class C Driver License, or ability to use an alternative method of transportation
- Experience supporting homelessness services systems within a public agency
- Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
- Recent experience with LAHSA or another public homelessness services agency is especially valued
Apply between April 2-7, 2026 | Exam Number: HH2546A-EA
Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7:
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