NOC Engineer

Network Operations Center (NOC) Engineer

The Network Operations Center (NOC) Engineer II will be responsible for monitoring the system, application, and technology health of the organization. The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting Information Technology (IT) infrastructure. The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within scope:
Servers, Network infrastructure, Applications, Databases, and data centers.

Duties

• Actively monitor servers, security systems, SQL databases, and various other infrastructure components and services.
• Operate, monitor and troubleshoot computer network systems.
• Provide engineering support for issues connected with the network/infrastructure; configure and implement network/infrastructure as needed.
• Receive faults, analyze them and consequently classify them according to operational and customer relevance.
• Collaborate with engineers to respond to alerts accordingly, per management guidance.
• Perform problem management and develop postmortem reports in coordination with other departments.
• Manage IT operations and network equipment like routers, switches, firewalls, and access points
• Monitoring of line systems and digital facilities.
• Manage 3rd party technology providers on implementation of the solutions.
• Act as back-up management to ensure completion, verification and restoration of network.
• Manage the availability and capacity of the platform.
• Responsible for the management of requests, problems, incidents and data environments.
• Collaborate on developing new automations, alarms and dashboards.
• Write and maintain technical documentation for the network environment.

Education Required

Bachelor's Degree. In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree

Experience

Required:

Minimum of 6 years experience at a network operating center working with the Dynatrace suite of monitoring tools, or similar. Minimum of 6 years of experience with Windows client operating systems, as well as Office suite. Minimum of 3 years of experience with Active Directory or other LDAP management of users and computers. Minimum of 3 Experienced in the monitoring of complex computing environments including prior NOC or Call-Center or Help-Desk experience.

Skills

Required:

Experience with monitoring and patch management systems. Familiarity with firewalls, switches, and networking concepts. Ability to interact with and effectively present information to employees, management and customer. Knowledgeable of all aspects of incident management lifecycle (logging, categorization, resolution, monitor, escalation, closure, SOP / documentation update). Excellent written and verbal communication skills including ability to effectively document processes. Network troubleshooting skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix and related support tools.

Knowledge of Server operating systems, DHCP, DNS, WINS, TCP / IP networking. Ability to pay attention to detail and ability to maintain high quality standards required. Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms. Expertise in monitoring tools, ITSM tools, backup and DR tools. Knowledge of incident models, diagnostic tools, methods. Excellent analytical skills.

Licenses/Certifications Required

Cisco Certified Network Professional (CCNP)

Licenses/Certifications Preferred

Certified Information Systems Security Professional (CISSP)

Microsoft Certified Information Technology Professional (MCITP) in Exchange

Microsoft Certified Technology Specialist (MCTS)