Platform Support Analyst

What you'll do:

• Support forplatformissues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Multi-task, manage, and resolvetechnicalsupport requests
• Problem-solving and troubleshooting
• Executingstoredprocedures and querying our database using SQL.
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
• Take initiative to develop innovative and immediateremediesto satisfy client needs while advocating for more permanentsolutionswith our Engineering or Product Teams where needed.
• Contribute to the company’s Knowledge Base by creating and managing newdocumentationwhile improving existingdocumentation.
• Coordinate in-depth training on support-related tools and processes.
• One to one mentoring and helping team membersontechnical case work.
• Ensure trackability on allcase and project work, toprovidedata driven insights to the business.
• Use AI tooling toassistwith daily tasks andto helpidentifyareaswhere support could improve workload reduction
• Work with clients to help address issues and areas of frustration
• Lighton-call/after-hours support.

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 3+years relevant work experience as atechnicalsupport representative in a small or medium sized business
• 2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally and cross-regionally as part of an agile Global team.
• Strong client facing skills with the ability toassistin de-escalatingissues
• StrongSQL and HTML experience
• Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
• Ability to use independent judgement, decision-making, and unique approachestoroutinelytroubleshootproblems related toAdTechand user experience issues.
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, includinganability to explain complex subjects to a non-technical audience.
• Proficient in AI tools
• Lighton-call/after-hours support.

• Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
• Experience with one or more ofthe following
  
  AdTechspecific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
• Experience in agile/scrum or related collaborative workflow #LI-LM2

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national…