Associate, Specialized IT Support Technician; Executive
Listed on 2026-07-07
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Role Overview
The Associate, Specialized IT Support Technician (Executive) will provide Helpdesk tier I-III support for LA28 employees while proactively maintaining the organization’s computer hardware, software, telephone, and AV systems. This role will be responsible for executing project tasks, plans, and tasks as assigned as part of the IT team.
What You Will Do- Developing and maintaining formal helpdesk operating procedures
- Providing independent support
- Responding to critical outages
- Providing remote support to end-users
- Managing the repair of laptops, desktops, and other hardware, software, and AV
- Implementing methodologies to improve first call resolution
The ideal candidate will have 3+ years of experience providing Helpdesk tier I-III support, Microsoft or equivalent IT certifications, and a strong working knowledge of Service Now for incident and problem management. The candidate should also have technical knowledge of Identity Management, Office 365, Cloud Based Phone Systems, and experience with enterprise mobility management and mobile device management.
Requirements- 3+ years of experience providing Helpdesk tier I-III support
- Microsoft or equivalent IT certifications
- Strong working knowledge of Service Now for incident and problem management
- Technical knowledge of Identity Management, Office 365, Cloud Based Phone Systems, and experience with enterprise mobility management and mobile device management
Annual base salary range: $70,500.00 – $82,000.00
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