Partner Success Manager

Overview

Constructor is a next-generation platform for search and discovery in ecommerce, built on a GPT-based architecture for commerce. We provide AI-first solutions to help shoppers find products and help ecommerce teams deliver personalized experiences. Our solutions optimize ecommerce metrics like revenue, conversion rate, and profit, and we work with brands including Sephora, Petco, Under Armour, home
24, Birkenstock, and The Very Group. Constructor is a U.S. based company established in 2019. We are a diverse team that values empathy, openness, curiosity, continuous improvement, and data-driven results.

The Partner Success Manager (PSM) is responsible for developing, managing, and maximizing the performance of a portfolio of SI & agency partners. This role ensures partners are fully enabled to sell and implement the Constructor platform, which provides AI-powered product discovery solutions for ecommerce. Success in this role is measured through customer outcomes and high partner satisfaction. The ideal candidate builds relationships, is a proficient technologist, strategic thinker, and results-oriented with strong understanding of ecommerce product discovery and experience working with partners in a SaaS environment.

• Partner Relationship Management:
  Serve as the dedicated technical point of contact for assigned partners, fostering strong, trusting relationships. Participate in regular business planning and performance review meetings (QBRs) with regional partner managers to track progress against joint enablement and certification goals related to Constructor's product suite.
• Partner Technical Enablement Content:
  Design and lead scalable onboarding, certification, and enablement programs for partners to ensure they can independently sell, implement, and support Constructor products, including our search, recommendations, and personalization solutions.
• Enablement and Training Delivery:
  Drive partner proficiency by ensuring they complete required Constructor certifications and access necessary training. Coordinate product updates, implementation methodology workshops, and technical deep dives with internal experts.
• Revenue Acceleration:
  Proactively support the pre- and post-sale process with partners, assisting with technical design of implementations, demo support, project scoping, and project plan reviews to ensure successful deployment of Constructor's platform.
• Partner Practice & Center of Excellence Development:
  Support partner practice development through stages of partner maturity, focusing on building expertise in Constructor's technology. Establish regular success reviews, performance tracking, and strategic check-ins to optimize partner engagement and performance.
• Operational Excellence:
  Ensure partners adhere to program guidelines and compliance requirements. Facilitate smooth internal processes for training, certification, and practice development within the partner ecosystem.
• Advocacy:
  Act as the voice of the partner internally, collecting feedback on product features, implementation challenges, and program structure to inform the product roadmap and partner strategy.

• 3+ years of technical, hands-on experience in ecommerce, product search/discovery, ideally with a focus on AI-powered solutions
• Proven track record of managing and delivering implementations jointly with partners, particularly in deploying complex SaaS platforms like Constructor
• Strong understanding of SI/Agency models and partner programs in enterprise SaaS environments, with a focus on driving mutual success
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels, both internally at Constructor and within partner organizations
• Strong organizational skills and aptitude for building for scale - identifying patterns and creating processes and frameworks to streamline partner-led implementations of Constructor's platform

• Technical and implementation experience with Constructor or a similar AI-powered product discovery platform with high levels of partner engagement
• Prior experience…